4.14, 4.15, 4.16, 4.17

We recognize that our stakeholders – who we consider to be any person or organization influential to our success or potentially impacted by our activities – are increasingly interested in our approach and performance in managing the social, environmental and economic aspects of our business.

We are committed to ongoing and honest dialogue; transparent, timely and fact-based communications; and the consideration of stakeholder views in our decision making. These elements are critical to building trusted relationships based on mutual respect and to managing risks present in our business.

While specific interests and concerns vary by region and stakeholder groups, our approach to engaging with our main stakeholder groups to better understand their interests and concerns is globally consistent as illustrated in the following table.

Stakeholder engagement

Stakeholder group Key topics and areas of interest Our approach to engagement and
addressing topics and areas of interest
Employees (including unions)
  • Safe and healthy work environment
  • Strategy and direction of organization
  • Workplace diversity and inclusion
  • Wages, benefits, recognition and commitments
  • Opportunities for career advancement and/or development
  • Workplace agreement terms and conditions
  • Responsible business practices
Conversations between managers and employees, performance feedback, engagement surveys, town hall meetings, employee communications, company intranet, collective bargaining/contract negotiations, Vital Behaviors and Safety Leadership Coaching programs, training and development programs

For more information, visit Our Workplace and Workforce Rights

Suppliers/ contractors
  • Financial and operating performance
  • Safe and healthy work environment
  • Contract terms and conditions
  • Business opportunities
  • Responsible business practices
  • Innovation
  • Operating efficiencies
  • Strong partnerships
Meetings and personal communications, global and regional supplier summit conferences, local content partnerships, social responsibility partnerships, participation in contractor safety programs and continuous improvement initiatives

For more information, visit Supply Chain Stewardship and Local Employment and Business Opportunities

Governments and regulatory bodies
  • Taxes and royalties
  • Jobs
  • Infrastructure
  • Contribution to national and local socio-economic development priorities
  • Environmental stewardship
  • Regulatory and legal compliance
  • Compliance with mining license
  • Government regulations and permitting
Meetings and personal communications, responses to requests for information, participation in events and forums, collaboration on government/industry campaigns and programs, regulatory filings, tours of operations and site visits
Shareholders, investors and analysts
  • Financial and operating performance
  • Share price performance
  • Dividend payments
  • Balance sheet strength
  • Reserves and resources
  • Safety, health, environmental and social performance
  • Reputation and ethics
  • Government regulations and permitting
  • Mergers, acquisitions and divestments
Annual and quarterly reports, regulatory filings, annual general meeting, investor road shows, mine site tours, analyst days, regular meetings and communications via telephone, email, website and mailings
Host communities
  • Safe and healthy operations
  • Jobs and local business opportunities
  • Community investment
  • Environmental stewardship
  • Access to education and skills development
  • Infrastructure
  • Transparency in distribution of direct and indirect contributions
  • Reputation and ethics
Meetings and personal communications, participation in social and environmental assessments, complaints and grievances mechanisms, forums, conferences, site visits, surveys, community development committees and boards, socio-economic programs, foundations and trusts

Visit Community Relationships for more information

Non-governmental organizations (NGOs), multinational organizations and civil society
  • Transparency and accountability
  • Governance
  • Social performance
  • Human rights and free, prior and informed consent for indigenous peoples
  • Environmental stewardship
  • Shared value creation
Meetings and personal communications, participation in multi-stakeholder initiatives, partnerships, social/community/other assessments, forums, conferences, questionnaires, participation in thought-leadership panels and advisory councils
Media
  • Financial and operating performance
  • Health and safety performance
  • Community and social performance
  • Environmental stewardship
  • Government regulations and permitting
  • Mergers, acquisitions and divestments
Meetings, communications via phone and email, interviews, company website, press releases, regulatory filings, presentations, publications, mine site visits and social media channels
Peers and industry associations
  • Safe and healthy operations
  • Responsible business practices
  • Environmental stewardship
  • Collaborating with peers, via industry forums such as the International Council on Mining and Metals, on sustainability issues and policy positions
  • General knowledge sharing on lessons learned and best practices
Meetings and personal communications, active participation as members and on Board or other leadership assignments, conferences, engagement through business bodies and industry-wide initiatives