We recognize that our stakeholders – who we consider to be any person or organization influential to our success or potentially impacted by our activities – are increasingly interested in our approach and performance in managing the social, environmental and economic aspects of our business.
We are committed to ongoing and honest dialogue; transparent, timely and fact-based communications; and the consideration of stakeholder views in our decision making. These elements are critical to building trusted relationships based on mutual respect and to managing risks present in our business.
While specific interests and concerns vary by region and stakeholder groups, our approach to engaging with our main stakeholder groups to better understand their interests and concerns is globally consistent as illustrated in the following table.
|Stakeholder group||Key topics and areas of interest||Our approach to engagement and
addressing topics and areas of interest
|Employees (including unions)||
||Conversations between managers and employees, performance feedback, engagement surveys, town hall meetings, employee communications, company intranet, collective bargaining/contract negotiations, Vital Behaviors and Safety Leadership Coaching programs, training and development programs|
||Meetings and personal communications, global and regional supplier summit conferences, local content partnerships, social responsibility partnerships, participation in contractor safety programs and continuous improvement initiatives|
|Governments and regulatory bodies||
||Meetings and personal communications, responses to requests for information, participation in events and forums, collaboration on government/industry campaigns and programs, regulatory filings, tours of operations and site visits|
|Shareholders, investors and analysts||
||Annual and quarterly reports, regulatory filings, annual general meeting, investor road shows, mine site tours, analyst days, regular meetings and communications via telephone, email, website and mailings|
Meetings and personal communications, participation in social and environmental assessments, complaints and grievances mechanisms, forums, conferences, site visits, surveys, community development committees and boards, socio-economic programs, foundations and trusts
Visit Community Relationships for more information
|Non-governmental organizations (NGOs), multinational organizations and civil society||
||Meetings and personal communications, participation in multi-stakeholder initiatives, partnerships, social/community/other assessments, forums, conferences, questionnaires, participation in thought-leadership panels and advisory councils|
||Meetings, communications via phone and email, interviews, company website, press releases, regulatory filings, presentations, publications, mine site visits and social media channels|
|Peers and industry associations||
||Meetings and personal communications, active participation as members and on Board or other leadership assignments, conferences, engagement through business bodies and industry-wide initiatives|