- 2014 Performance
- Future Focus
Our Sustainability and Stakeholder Engagement Policy outlines our commitment to building long-term relationships based on trust. This policy is supported by our Stakeholder Relationship Management Standard as well as our Social Baseline and Impact Assessment Standard, which details the minimum requirements to plan, manage and monitor our performance throughout the mine lifecycle.
Reflected in our policy and standards are the lessons and guidance from the Community Relationships Review (CRR), an independent global assessment of Newmont’s relationships with host communities. This report, which was published in 2009, was the first of its kind commissioned by a mining company because it offered detailed, transparent and honest feedback from community stakeholders.
Among the lessons from the CRR is the importance of assessing the risks and building a more comprehensive understanding of the impacts our operations have on communities. Our updated standards detail the requirements for conducting and/or updating baseline studies and impact assessments that help inform our approach to working with communities to identify opportunities for socio-economic development and improve the communities’ long-term outlook. These assessments also inform our country risk management framework.
Most of these assessments are conducted by external, independent experts throughout the stages of our presence in a community. Final reports are expected to be made public and available to local communities. Findings from the studies are addressed through social management plans, which are regularly monitored and evaluated against objectives and requirements.
Addressing stakeholder concerns in a timely and effective manner is critical to avoiding conflict and building long-term relationships based on trust. All sites are required to maintain a complaints and grievances (C&G) register and ensure stakeholders are informed and trained on how to use our C&G mechanisms, which is based on a three-tier system. First tier complaints are those resolved quickly, usually through face-to-face communications. These tend to be related to matters that we directly control. If a complaint is unable to be resolved in a timely manner or relies on local systems, it is escalated to the second tier where an independent mechanism identified by the community – such as a local leader or committee – is used. Disputes that cannot be resolved by the parties involved – typically those that require legal intervention – are escalated to the third tier.